Meet the Team
Exceptional leadership combines innovation, strategy, and a deep commitment to supporting an inclusive company culture through integrity. Meet our team of leaders driving Opticall BPO to new heights.
Carlos Medina
Director, Business Management
As an outsourcing operations professional with over 15 years of experience, Carlos is a leader at our BPO offices in Managua and Medellin. Passionate about continuous improvement and technology, he thrives on developing leadership and forging strong partnerships with our U.S. stakeholders.
Tanya Martinez
Telehealth Operations Manager
Tanya has 13 years of experience in the BPO industry. She is currently overseeing the pioneering Virtual Customer Service department, orchestrating day-to-day operations. She believes in cultivating a collaborative culture, and her commitment to excellence echoes in her department’s success.
Linda Arriaga
Senior HR Manager
With 9 years as a dedicated HR professional in the BPO industry, Linda is a strategic HR Manager. She has worked in Nicaragua, Costa Rica, and Colombia. Known for her personal approach and data-driven decision-making, Linda aligns HR initiatives with our success.
Amy Lopez
Clinical Operations Manager
Ensuring that we meet standards of care while overseeing our doctors and fulfilling clinical needs, Amy has 10+ years of experience in the industry and has also integrated herself into programs, such as Keiser’s Strategic Administration of Human Resources program, INCAE’s YEP, and YLP.
Cecilia Rios
Call Center Manager
During her 13 years in the BPO industry, Cecilia has led and coached successful Customer Service and Sales teams. She also has a major in philology and communications.
Lissbette Larios
Telecommunications Manager
Lissbette started with the company in 2022 as a Telecom Specialist. Her professional goals include optimizing network performance, leading innovative projects, and enhancing user experiences to drive growth and ensure seamless connectivity.
Caro Rocha
Product Manager
With over 11 years of expertise in Customer Service, Caro combines a detail-oriented and data-driven approach to enhance customer experiences that drive loyalty. His focus is on simplifying processes to make interactions seamless.
Ronaldo Gutierrez
Quality & Training Manager
Experienced in multiple operational roles, Ronaldo leads the Quality journey for our Production Departments. He focuses on top-quality training, continuous improvement, and alignment with company goals to enhance service delivery and achieve our vision and targets.
Simon Uribe
Web Product Owner
Joining us in 2021, Simon has more than 7 years of experience working with digital platforms. He’s worked on business-critical and impactful projects in the company and enjoys learning about Agile methodologies and managing digital products.
Adriana Gonzalez
Accounting Manager
Adriana joined us in 2018 as an Accounting Staff member.Her experience includes 8 years in HR and Accounting.She’s acknowledged as a passionate and dynamic personality willing to take on new challenges while serving as a guide in team & company development.
Eduardo Juarez
Software Development Manager
Starting as a developer early in his career, Eduardo is now a System Engineer with more than 20 years of experience in the IT industry, and—he’s been a part of our team since 2023.
Alejandra Aristizabal
IT Manager
ITIL and Scrum certified, she started as an IT Analyst 12 years ago, later becoming a Tier-3 Support Engineer. She currently assumes the role of Telecommunications Engineer and Project Manager, with the intention of attaining her MBA.
Carmen Cajina
Inventory Planning Manager
With a keen eye for detail, Carmen oversees Inventory Planning Operations, helping us optimize inventory within retail and wholesale distribution channels. Committed to excellence, she focuses on creating a sustainable and impactful business landscape while building relationships.
Kenneth Reyes
Human Resources Operations Manager
Kenneth is an HR professional leading payroll and continuous improvement initiatives for HR Operations in Nicaragua, Colombia, and the U.S. As an HR Operations Manager, he excels in analytical and strategic skills to drive efficiency and support business growth.
Jeyling Tapia
Administration & Facilities Coordinator
Jeyling Tapia joined Opticall BPO in 2023 as an Administrative Assistant and was later promoted to General Administrator. She loves the dynamic environment and growth opportunities, believing that empowerment is essential to achieving outstanding results.
Ashley Rugama
Store Development Manager
As a Management and International Business professional, Ashley oversees the Facilities and New Store Opening departments while collaborating with the Real Estate team. She exemplifies unwavering dedication and excellence in managing her multifaceted responsibilities.
Tatiana Rojas
Operations Manager
Tatiana’s leadership philosophy centers on cultivating a team-oriented environment that nurtures growth within diverse retail settings. Her proactive approach to continuous improvement has been pivotal in her journey through Operations Management.
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