Vision
We believe in modernizing the eye care experience for all people.
Mission
Making eye care easy.
We see integrity as building a foundation of trust with our customers, employees, and stakeholders by communicating honestly, ensuring consistency, and delivering on our commitments.
We see collaboration as combining the talents of a diverse group, offering proactive communication, and being open-minded to new ideas.
We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions, and taking ownership of results.
We see respect as prioritizing human relationships, being present, and connecting with transparency and empathy.
We see empowerment as making purpose-driven decisions to support the company vision, showing appreciation for others, and taking care of the individuals we serve.
The Beginning of Our Journey!
We kicked off operations on June 8th with 11 Contact Center Agents driven by the goal of delivering outstanding service while redefining industry standards. We rapidly expanded our operation with the inclusion of various departments.
Taking Flight with Telemedicine
Things changed with the introduction of our groundbreaking Telemedicine initiative – a patented telehealth technology enabling virtual agents to conduct remote eye exams for customers in our U.S. stores. This innovative service fueled our growth and broadened our reach. We expanded our operations and facilities, soaring past the 100-employee mark.
Raising the Bar!
This year was all about creating key roles while focusing intensely on continuous improvement. We streamlined our internal processes, set high-quality standards for our internal customers, and introduced operations support.
Measuring Success and Optimizing Services
Building on the previous year’s efforts to position the right talent for emerging challenges and opportunities, we focused on service optimization and developing a robust BPO to support a scalable, sustainable business model.
A Milestone Year with One Million Exams!
Our telemedicine services reached a phenomenal milestone – one million exams performed! This wasn’t just a win for us but a revolutionary moment for the industry.
Expanding Horizons to Medellin, Colombia
Opening our 2nd BPO office in Medellin was an exciting move, enhancing the growth of our business by expanding operations and personnel.
Growth and Diversification in Colombia
Our Colombian base rapidly expanded, diversifying IT services with server administration and software development.
A Year of Tech and Innovation
Keeping our mission to provide easy eye care at the forefront, we dove into significant systems, software, and platform transformations. We bet on technology and innovation, investing in the best tools to fuel our growth and success.
Stay Tuned!
We can’t wait to share our latest accomplishments. Stay connected for more exciting updates!
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0+Employees (Colombia)
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